FAQs

We want you to be absolutely 100% satisfied with our products.
If one of our products isn't working for you or if you feel it has let you down, please contact us to let us make it right. We request that you please return products in new, resellable condition if possible.

Return/exchange options:
o Respond to your order confirmation email *preferred and fastest method
o Email us: info@meisterelite.com
o Call us (M-F 8:00-4:30PST): 541-366-8827

Returns are generally processed within 2 business days of receiving your return. Funds may take up to 10 business days to show in your account.

Returns/exchanges are not accepted for some large/bulky items due to the high costs of shipping. This will be noted on the product page.

Return shipping charges for "No longer needed" returns are the responsibility of the buyer

All products ship within 24 hours from our warehouse in Tualatin, OR, USA

Ground shipping to the Continental US is always free here unless otherwise noted.
Need it fast? We offer FedEx Express 1-2 day options for an additional charge.

Live somewhere else? Our low-priced shipping options are below:

o AK, HI, PR & US Protectorates: FedEx Priority (3-5 days) or USPS (3-8 days)
o Canada & Mexico: FedEx Ground (4-8 days), FedEx Priority (2-4 days), UPS Mail Innovations (6-12 days)
o Worldwide: FedEx Priority (3-5 days), UPS Mail Innovations (6-12 days)

Shipment tracking typically takes 1-2 business days to update. You will receive a shipment notification and tracking link as soon as it is available. All shipping transit times are calculated in business days (M-F) and doesn't include weekends or holidays.

We do our best to minimize any delays or costs in customs, but do note that all customs duties, fees and delays are the responsibility of the buyer in their country.

We process orders Monday-Friday (excluding holidays).

Most orders are fulfilled within 1 business day after receiving your order.

If products are out of stock, or require modification, we will reach out to you directly to discuss the best solution.

We can try!
Please reach out to us directly before your order ships and we can attempt to cancel or modify the order.

It depends on where you live!

o Continental US: Free shipping takes 2-5 business days. Express options available for 1-2 business days.
o AK, HI, PR & US Protectorates: USPS First Class and Priority take 4-8 business days. Express options available for 1-2 business days.
o Canada & Mexico: Ground shipping takes 3-8 business days. Express options available for 1-2 business days.
o Worldwide: UPS Mail Innovations takes 6-12 business days. Express options available for 1-4 business days.

Unless otherwise noted, all orders ship out within 24 hours.

For international shipments, delivery may be impacted by customs clearance or postal delays in your country so please be patient.

Most orders include a linked tracking number once the order has shipped. You can click on the link provided in the shipping confirmation email or use the tracking number directly on the carrier’s website.

You can also track your orders on your My Account page

Tracking numbers are provided when we process your order. However, please be patient as carrier updates may be delayed by up to 24 hours after your order is picked up.

Been more than a day or two? Send us an email through the Contact Us page with your order # and we will check it out.

Please don’t hesitate to Contact Us if your package has not arrived or was delivered incorrectly.

Sales taxes are collected based on your ship-to address and local tax rates.

If your organization is tax-exempt please Contact Us with a scanned copy of your tax-exempt certificate and we will update your account accordingly.

For international shipments, duties and tariffs are at the discretion of your country’s customs laws.

We will do our absolute best to minimize any costs in customs, but international customers are responsible for all customs and duty charges in their home country.

Pricing on meisterelite.com excludes VAT, GST or duties payable in your country.

All out of stock items show the tentative restock date.

Additionally, there is a "notify me" button to select that will allow us to contact you directly when that item is back in stock.

If you wish to purchase an item that is listed as out of stock, simply select the “Buy Now” option and proceed to check out. You will receive an order confirmation and we will then notify you when the item is back in stock.

Absolutely! If the product you bought is not the right size or if you need a different model or color, please feel free to reach out to us directly and we can help you with an exchange.

Please submit a Wholesale Application and we will follow up with you within 24 hours.

You can find all of our current discounts, coupons and promo codes on the Promotions page.

We are so happy to hear you enjoy our products! Unfortunately, at this time we do not offer any review incentives.

We stand behind every product that we put our name on. If you feel that one of our products has let you down please contact us so that we can make it right.

For the quickest response please use the Contact Us form

Our normal operating hours are Monday-Friday from 8:00am – 4:30pm PST

Most products come with product care guides with instructions on how to best maintain your Meister product.
Please Contact Us if your product did not have a product care guide or if you have additional questions.

For most items containing...

o Fabric: We recommend using mild detergent and luke-warm water to gently hand wash the product. Then, rinse and air-dry the product by hanging it up

o Leather: For most items containing leather, we recommend using a rag with warm water and a mild detergent to gently wipe down all surfaces. Then, with a clean wet rag, wipe down again to remove all cleaner. Lay out to air-dry in a well-ventilated area. Do not submerge leather products in water or machine wash. (psst! for all old dried out leather products we recommend using Meister Glove Butter)